For over 50 years, Red Lobster has valued having a diverse workplace where all individuals can pursue their professional dreams.

We take tremendous pride in creating and maintaining a work environment that is inclusive, respectful and equitable, and where individual differences, backgrounds and experiences are valued and appreciated. We define diversity not only by its basic elements, but also by who we are, how we work and live, and our different beliefs. By successfully bringing together people of diverse backgrounds and experiences, we embrace and encourage the uniqueness and strengths in each of us.

We have zero tolerance for discriminatory behavior – by our employees as well as by our guests. We are proud to employ and serve people of all races, religions and genders as well as all political and religious belief systems with hospitality and genuine caring, and we welcome everyone in our restaurants for a great seafood dining experience. Our core values include respect. We expect our team members to treat our guests with respect, and we expect our guests to treat our team members with respect in return.

We recognize that we still have work to do when it comes to diversity, inclusion and equity. That’s why we are committed to having open and honest ongoing conversations between employees and leadership to better understand barriers and biases that exist within our organization as well as ideas for how to solve them. And we are committed to taking necessary actions. Most recently, we began to implement unconscious bias training, and we are beginning to work through plans to establish a Red Lobster Inclusion & Diversity Council as well as evolve our recruitment to more intentionally recruit diverse candidates.

FREQUENTLY ASKED QUESTIONS

Satisfy your curiosity with these popular questions.

Red Lobster To Go, Delivery and Catering

HOW DO I ORDER RED LOBSTER TO GO?

HOW DOES RED LOBSTER PROVIDE DELIVERY?

DOES RED LOBSTER OFFER DELIVERY THROUGH THIRD-PARTY DELIVERY PARTNERS?

IS DELIVERY AVAILABLE NEAR ME?

WHAT ARE RED LOBSTER’S DELIVERY HOURS?

HOW MUCH ARE THE DELIVERY FEES?

CAN I SCHEDULE MY DELIVERY TIME?

CAN I MAKE CHANGES TO MY DELIVERY ONCE I’VE SUBMITTED MY ORDER?

HOW LONG WILL IT TAKE TO DELIVER MY ORDER?

WHAT IF MY DELIVERY ORDER IS LATE?

WHAT IF MY DELIVERY ORDER IS INACCURATE OR I HAVE OTHER CONCERNS?

DOES RED LOBSTER OFFER CURBSIDE PICKUP?

DOES RED LOBSTER OFFER A TOUCHLESS EXPERIENCE?

DOES RED LOBSTER OFFER BEER AND WINE TO GO?

DOES RED LOBSTER OFFER CATERING?

CAN I CANCEL MY TO GO ORDER AND GET A REFUND?

IS MY CREDIT CARD INFORMATION SECURE WHEN I PLACE ORDERS ON RED LOBSTER’S WEBSITES?

My Red Lobster Rewards

WHAT ARE MY RED LOBSTER REWARDS℠? IS IT FREE TO JOIN?

I ALREADY GET RED LOBSTER EMAIL AND COUPONS. AM I AUTOMATICALLY ENROLLED IN MY RED LOBSTER REWARDS?

DO I GET ANY PERKS FOR SIGNING UP?

IS MY PERSONAL INFORMATION SAFE AND HOW WILL YOU USE IT?

HOW DO I GET POINTS FOR MY PURCHASES?

I CAN’T SCAN THE QR CODE ON MY RECEIPT. CAN I STILL GET POINTS FOR MY MEAL?

WILL I EARN POINTS FOR ALL OF MY PURCHASES?

HOW DO I EARN A REWARD?

HOW DO I REDEEM A REWARD?

DO MY REWARDS OR POINTS EVER EXPIRE?

MUST I BE AT A PARTICIPATING RESTAURANT TO REDEEM MY REWARD?

WILL I GET ANYTHING SPECIAL ON MY BIRTHDAY?

HOW DO I BECOME A PLATINUM MEMBER?

WHAT ADDITIONAL BENEFITS DO I RECEIVE AS A PLATINUM MEMBER?

I FORGOT MY PASSWORD. WHAT DO I DO?

I HAVE A QUESTION THAT’S NOT ANSWERED HERE. WHO CAN I CONTACT?

WHAT IS SMS?

WHY SHOULD I JOIN FRESH ALERTS?

WHAT TYPE OF INFORMATION WILL I RECEIVE ON MY PHONE?

DO I GET CHARGED FOR THIS?

HOW OFTEN WILL I RECEIVE THESE MESSAGES?

WILL THIS WORK ON MY PHONE?

HOW DO I OPT-IN TO FRESH ALERTS?

IF I OPT-IN, WHAT IF I DECIDE I WANT TO OPT-OUT?

I OPTED-IN BUT DID NOT RECEIVE A TEXT?

Gift Cards

HOW DO I BUY A RED LOBSTER GIFT CARD?

WHERE CAN I REDEEM MY RED LOBSTER GIFT CARD?

HOW DO I USE MY RED LOBSTER EGIFT CARD?

HOW DO I CHECK ON MY GIFT CARD ORDER/STATUS OF MY GIFT CARD ORDER?

HOW DO I CHECK MY GIFT CARD BALANCE?

WILL MY GIFT CARD EXPIRE OR LOSE VALUE?

Charitable Donations

HOW CAN I REQUEST DONATIONS FOR MY ORGANIZATION?

WHAT IS THE RL SHARES PROGRAM?

Seafood with Standards

WHAT DOES TRACEABLE, SUSTAINABLE AND RESPONSIBLE MEAN?

WHERE DOES YOUR SHRIMP COME FROM?

WHERE DOES YOUR SEAFOOD COME FROM?

DO YOU BOIL LOBSTERS WHILE THEY’RE STILL ALIVE?

DO YOU SERVE ANY FRESH SEAFOOD, OR IS IT ALL FROZEN?

HOW DOES RED LOBSTER ENSURE ITS SUPPLIERS ARE FOLLOWING THE LAW, INCLUDING HUMAN RIGHTS?

WHY IS RED LOBSTER ELIMINATING PLASTIC STRAWS?

WHAT IS RED LOBSTER DOING ABOUT OTHER SINGLE-USE PLASTICS (I.E. BAGS, UTENSILS, CONTAINERS)?

Employment and Careers

HOW DO I APPLY FOR A JOB AT RED LOBSTER?

WHO DO I CALL WITH QUESTIONS ABOUT RED LOBSTER BENEFITS AND PAY?

I NEED VERIFICATION OF EMPLOYMENT. WHO DO I CALL?

WHAT ARE RED LOBSTER’S CORE VALUES?

HOW WOULD YOU DESCRIBE RED LOBSTER’S COMMITMENT TO DIVERSITY AND INCLUSION?

General and Corporate Information

HOW DO I SEE HOURS OF OPERATION, DRIVING DIRECTIONS AND MENU PRICES?

WHAT IS THE MAILING ADDRESS FOR YOUR HEADQUARTERS?

DOES RED LOBSTER OFFER FRANCHISE OPPORTUNITIES?

WHERE CAN I BUY CHEDDAR BAY BISCUIT® MIX?